TRAZACHAT
Feature guide
Direct channel with your lab. Select a feature to learn how to use it.
Files
Annotate
Compare
Urgent
Versions
Decisions
The chat files panel
Shared vs Files
On the right panel of the chat there are two tabs. Each has a distinct purpose — here's what you'll see:
FOTO CLÍNICA
(2)
SENT BY: DR. VETA | MAR 18 2026
shade_matching_v2.jpg
1.4 MB
VER
AGREGAR
+ ANOTAR
★
SENT BY: YOU | MAR 12 2026
shade_matching_v1.jpg
1.2 MB
VER
AGREGAR
★
We continuously enhance the interface to deliver a premium experience. The view in your account may vary slightly.
COMPARTIDOS
Everything sent through chat appears here automatically, grouped by category. You don't have to do anything — the system saves it.
cbct_maxilar.dcm
X-Ray / CBCT · 48 MB
VERAGREGAR
scan_arcada_superior.stl
STL Scan · 12 MB
VERAGREGAR
ARCHIVOS
These are files uploaded directly to the order, not through chat. The originals. From here you can press ADD to send them to chat without re-uploading.
ARCHIVOSThe original scan
AGREGARYou press the button
CHATArrives as message
COMPARTIDOSNo duplicates
Important: when you use ADD from FILES, the system recognizes the file already exists and does not duplicate it in SHARED.
Markup tool
Annotate images
Open any image in chat and draw directly on it — arrows, circles, freehand text. The annotated image is sent as a new message.
↗
Annotation view — arrows, circles, text
You
✎ ANNOTATED
See the contact point here ☝
✓ 10:22 a.m.
We continuously enhance the interface to deliver a premium experience. The view in your account may vary slightly.
How to do it
Tap any image in chat → press + ANNOTATE → draw → send. The annotated image arrives as a new message in the thread.
Image viewer
Compare versions
Open an image and select a second one to view them side by side with synced zoom.
v1 — 12 MAR
shade_original.jpg
v2 ★ — 18 MAR
shade_final.jpg
We continuously enhance the interface to deliver a premium experience. The view in your account may vary slightly.
How to do it
Open any image → press the ↔ Compare button → select a second image. The viewer shows them side by side.
Message priority
Mark urgent
Activate the ⚡ button before sending a message. It arrives highlighted in red on the lab's panel.
You
⚡ URGENT
Need this case by Friday without fail
✓ 09:15 a.m.
We continuously enhance the interface to deliver a premium experience. The view in your account may vary slightly.
How to activate
Press the ⚡ button in the composer bar — it turns red. Type your message and send. The lab will see it highlighted.
File history
Version control
Each file has its own history. When someone sends a new version of the same file, it's recorded as v2, v3, etc. You decide which one is current.
v2 ★ CURRENT
scan_maxilar_final.stl
18 Mar 2026
v1
scan_maxilar_final.stl
12 Mar 2026
v1 ★ CURRENT
scan_mandibular.stl
15 Mar 2026
We continuously enhance the interface to deliver a premium experience. The view in your account may vary slightly.
How to mark the current version
On the file card, press the ★ button. The card will be marked as CURRENT. Previous versions remain in the history and are not deleted.
Decision points
Answer decisions
The lab can send you structured questions that require your approval. You answer with one tap — no back and forth messages.
Lab
Do we approve shade A2 for crown #14?
✓ Approved
✗ Change
◯ Later
10:30 a.m.
We continuously enhance the interface to deliver a premium experience. The view in your account may vary slightly.
How it works
The lab sends a question with options. You tap a response. Your selection can automatically advance the order stage without you having to do anything else.