Messages, files, annotations, approvals, and 10 WhatsApp alerts — linked to every case.
On WhatsApp, the milling photo gets buried between memes and voice notes from other dentists. In TrazaChat, every message lives inside the patient's order.
Shared files go straight to the case. Uncompressed photos. Audio with transcription. Everything searchable, everything traceable. When the technician uploads a photo, it stays in the chat AND in the order files.
WhatsApp compresses photos to 100 KB. WeTransfer expires in 7 days. Google Drive requires permissions. In TrazaChat, every file is uploaded as-is — 1.2 GB STL, 4.8 GB DICOM, 22 MB photos at full resolution.
The file stays linked to the order forever. No expiring links. No "let me resend that." Automatic versioning: v1, v2, v3 with full history.
Place numbered pins on any photo or scan. Each pin carries a note from the dentist or technician. Compare version 1 vs version 2 side by side with visible annotations.
No more "the part on the upper left" in a WhatsApp voice note. Point to exactly where the problem is, attach the note, and the technician knows what to fix without asking.
The dentist records a 30-second voice note describing the case. Whisper transcribes it. AI extracts patient, tooth, material, shade, date, and notes automatically.
The technician receives a structured prescription, not a voice note they have to listen to 3 times. The dentist saves 4 minutes per case. The lab eliminates interpretation errors.
On WhatsApp, the technician asks "is it OK?" and the dentist replies "yes" — but there's no record of what was approved. In TrazaChat, every decision is a checkpoint with clear options.
Approve, reject, request changes. Every response is logged in the case timeline with timestamp, author, and context. No ambiguity. No "I thought it was already approved."
Every cost adjustment is logged with who approved it and when. Additional costs require explicit clinic approval before proceeding. No more "that wasn't in the quote."
Delivery dates are negotiated inside the order. Automatic alerts at 5, 3, and 1 day. If the lab needs more time, they request it formally. The clinic approves or rejects. Everything is logged.
The dentist doesn't need to open another app. They receive the most important alerts directly on WhatsApp: new case, stage completed, deadline approaching, pending approval. If they want to dig deeper, a link takes them to the full order.
When a case involves the prosthodontist and the surgeon, both see the same order but only their own patients. No group chats where Dr. Lopez sees Dr. Ramirez's patients.
Role-based access, configured per case. Admin sees everything. Technician sees production. Dentist sees their cases. Nobody sees more than they should.
"I said A3." "No, you said A2." Every message, every file, every approval has a timestamp and author. Exportable case timeline. Disputes resolved in one click, not a 20-minute phone call.
TrazaChat isn't "another chat." It's the coordination layer that turns scattered messages into structured information inside every case.
No. TrazaChat complements WhatsApp. Notifications arrive via WhatsApp (Bridge). Case information lives in TrazaChat inside the order. WhatsApp is the alert. TrazaChat is the source of truth.
Not for the basics. Notifications arrive on WhatsApp. If they want to approve, comment, or view HD photos, they open TrazaLab from the link in the notification. One click. The platform is web-based — no app to install.
WhatsApp Bridge is included in all plans. Each lab gets 10 WhatsApp alerts per case per month. No additional cost. If you need more volume, packages are available.
No. Photos, STL, DICOM, any file shared in TrazaChat is uploaded without compression. 22 MB = 22 MB. Up to 5 GB per file. The file stays in the chat AND in the order files. Automatic versioning.
No. Role-based access. Each dentist only sees cases they have access to. Two dentists can collaborate on the same case, but they only see that specific order, not all of each other's cases. Configured per case, not globally.
Start with the cases where clarity matters most. Full arch, implants, esthetics — any case with heavy files and multiple approvals.