Send Cases to Your Lab Digitally
Stop calling, texting, and emailing your lab. TrazaLab gives your clinic a digital portal to submit prescriptions, upload scans, track cases in real time, and approve designs — all from your browser.
Clinics Deserve Better Lab Communication
You invested in an intraoral scanner. You capture high-quality STL files. And then you email them to the lab, attach a paper Rx photo, and hope the technician gets the shade right from a compressed WhatsApp image.
The gap between digital capture and analog communication costs your practice real money. Remakes happen because information gets lost. Cases are delayed because the lab calls back for missing details. Design approvals happen through ambiguous "looks good" messages in group chats.
Think about what happens when a patient comes in for a crown seat and the shade is off. You lose the chair time. You lose the material cost. You have to explain to the patient why their crown needs to be redone. And somewhere in a WhatsApp thread three weeks old, the shade note you sent was A2 — but the lab read it as A3 because the photo was compressed and the text was buried under 40 other messages.
This is not a technology problem. Clinics have the scanners, the cameras, the digital files. The breakdown happens in the handoff — the moment case information leaves your practice and enters the lab. That handoff still runs on tools designed for casual conversation, not clinical work.
TrazaLab closes this gap by giving your clinic a dedicated portal to communicate with your lab the way digital dentistry was meant to work.
Sending a Case in 5 Steps
From scan to submission in minutes, not hours.
Select Case Type
Choose from crowns, bridges, implants, dentures, or any custom case type your lab has configured. The form adapts to show only the fields relevant to that case.
Fill the Digital Rx
Validated fields prevent incomplete submissions. Shade, material, preparation type, tooth numbers, special instructions — all structured and clear.
Upload Files
Drag and drop STL scans, CBCT files, shade photos, and reference images. Up to 5 GB per file. No compression, no third-party tools.
Submit and Track
The case arrives at the lab instantly with all information validated. Track the case through every stage from your dashboard.
Review and Approve
When the lab shares a design for review, approve or request changes directly in the platform. Formal approval with digital signature and timestamp.
What Your Practice Gets
Structured Digital Rx
No more handwritten prescriptions or free-text emails. Validated fields ensure nothing is missing before submission.
STL Upload + 3D Viewer
Upload scans from any intraoral scanner. View STL files in 3D directly in your browser. No plugins or downloads needed.
Real-Time Case Tracking
See exactly where every case is without calling the lab. Automatic notifications when stages change or deadlines approach.
TrazaChat
Message your lab about any case with full context. Photos, files, and notes stay linked to the order. Complete audit trail.
Design Approval Workflow
Review lab designs, approve or reject with comments, sign digitally. No more "ok" in WhatsApp as your design approval record.
Free for Clinic Partners
Clinics working with a TrazaLab-enabled lab get full portal access at no additional cost. No separate subscription.
The Clinic-Lab Communication Gap
Where cases go wrong between your chair and the lab bench.
Every dental clinic that sends work to an external lab has experienced these problems. They are so common that most practices treat them as unavoidable. They are not.
Lost cases and missing files
You emailed the STL files on Tuesday. The lab says they never received them. You check your sent folder — the email bounced because the attachment was 180 MB and your email provider caps at 25 MB. So you sent it through WeTransfer instead, but the download link expired before the technician accessed it. Now it is Thursday, and the case that was supposed to ship Friday has not even started.
This is not an edge case. Large STL files regularly fail to transmit through email and file-sharing links. When they do arrive, they often land in a generic inbox that multiple people check, with no connection to the Rx form you sent separately.
No tracking, no visibility
Once you hand off a case to the lab, it disappears into a black box. You do not know if it has been received, if it is in the design phase, if it is being milled, or if it shipped. When a patient calls to ask about their crown, you have to call the lab, wait on hold, and ask someone to look it up. If the lab is closed or busy, you tell the patient you will call back — and your front desk adds another task to their overloaded list.
WhatsApp chaos
Many clinics default to WhatsApp because it is fast and everyone already uses it. But WhatsApp was designed for personal messaging, not clinical case management. Within weeks, your chat with the lab becomes a wall of text mixing case instructions, shade photos, delivery confirmations, billing questions, and casual messages. Finding a specific case detail means scrolling through hundreds of messages. Shade photos get compressed. File names are stripped. There is no search by patient name, no case status, no formal record of approvals.
When a remake dispute arises — and they do — neither side can quickly prove what was communicated. The dentist says they specified A1 shade. The lab says the photo looked like A2. Both are right, because WhatsApp compressed the image and neither party had a structured record.
Ambiguous design approvals
The lab sends a screenshot of the CAD design in a WhatsApp message. You glance at it between patients, type "ok," and move on. Three days later, the finished restoration arrives and the margins are not where you expected. But you approved it — there is a record of your "ok" right there in the chat. The problem is that "ok" was not an informed approval. You did not rotate the 3D model. You did not check the occlusal contacts. You did not annotate what needed to change. You approved a flat screenshot on a phone screen while a patient was waiting in the chair.
How Clinics Use TrazaLab Day-to-Day
A real case from scan to seated restoration.
Here is what a typical case looks like from the clinic side when you use TrazaLab. This is not a demo scenario — it is the actual workflow that clinics follow every day.
Morning: the prep appointment
A patient comes in at 9:00 AM for a zirconia crown prep on tooth #14. You complete the preparation, take your intraoral scan, capture shade photos with your DSLR, and note that the patient has a slightly rotated #13 that the lab should account for in the contact design.
With the old workflow, you would now print the Rx form, fill it in by hand (hoping the lab can read your handwriting), email the STL files, WhatsApp the photos, and call the lab to explain the rotated #13 situation. Four different channels for one case.
With TrazaLab, your dental assistant opens the browser, selects "Crown" as the case type, and fills in the digital Rx. The form prompts for tooth number, material (zirconia), shade (A2), preparation type (full coverage), and special instructions. The assistant types the note about #13 directly in the structured notes field. STL files are dragged from the scanner export folder. Shade photos are uploaded from the camera's SD card. One click to submit. Total time: under three minutes.
Afternoon: the lab receives the case
The lab technician sees the new case in their dashboard instantly. Every field is filled. The STL files are full resolution — no compression, no expired download links. The shade photos are original quality. The note about the rotated #13 is right there in the case record, not buried in a chat thread. The technician does not need to call you back for missing information because TrazaLab's validated fields prevented submission until everything was complete.
Next day: design review
The lab finishes the CAD design and shares it through TrazaLab. You receive a notification. When you open the case, the 3D design loads in the built-in viewer. You rotate the model, check the margins, examine the occlusal surface, and verify the contact with #13. Everything looks correct. You click "Approve" and add a digital signature with a timestamp. This is not an "ok" in a chat — it is a formal approval record tied to a specific version of the design file.
If something needed to change, you would click "Request Changes," annotate the issue, and the lab would receive your feedback linked directly to the design file. No ambiguity, no phone tag.
Day four: delivery and seating
The case status updates to "Shipped" with a timestamp. You know exactly when to expect it. When the patient comes back for the seat appointment, you pull up the case in TrazaLab to review the approved design, shade selection, and any notes exchanged with the lab. If the patient asks a question about their crown in two years, that entire case history — files, messages, approvals — is still there, searchable by patient name.
What Your Lab Sees vs What You See
Same platform, different dashboards, complete transparency.
One of the most common questions clinics ask is: "Can the lab see everything I see?" The answer is nuanced — and that is by design. TrazaLab gives each side exactly the information they need, nothing more and nothing less.
What you see as a clinic
Your dashboard shows every case you have submitted, organized by status: active, awaiting approval, completed, and all. Each case displays the patient name, case type, current production stage, and expected delivery date. You can open any case to see the full prescription, uploaded files, chat history, and approval records.
You see your cases only. You do not see other clinics' work, the lab's internal notes, pricing they set for other clients, or their production queue. Your view is clean, focused, and specific to your practice.
If you have multiple dentists in your practice, each one sees their own cases. The clinic administrator can see all cases across the practice for oversight, but individual practitioners only see the cases they created.
What the lab sees
The lab's dashboard is a production management tool. They see all incoming cases from all clinics, sorted by priority, due date, and production stage. When they open your case, they see the complete Rx, all uploaded files at original quality, and the full conversation thread.
The lab can also add internal notes that you do not see — technician assignments, material batch numbers, production notes, quality control flags. These internal records help the lab manage their workflow without cluttering your view with information you do not need.
When the lab updates the case stage — from "received" to "in design" to "milling" to "finishing" to "shipped" — that stage change is visible to you in real time. You do not need to ask where the case is. The dashboard tells you.
Where both sides meet
TrazaChat is the shared space. When you send a message about a case, the lab sees it instantly. When the lab responds, you are notified. Every message, photo, and file shared in TrazaChat is visible to both parties and permanently linked to that case record. Neither side can delete messages — the complete conversation is preserved as an audit trail.
Design approvals are another shared touchpoint. The lab uploads a design, you review and approve or request changes, and both sides have an identical record of what was approved, when, and by whom. This eliminates the "I never approved that" disputes that plague WhatsApp-based workflows.
Switching from WhatsApp and Email
What changes, what stays, and how long it takes.
If you currently send cases via WhatsApp, email, or a combination of both, switching to TrazaLab is not a dramatic overhaul. It is a focused change to one part of your workflow — the lab handoff — while everything else stays the same.
What stays exactly the same
Your scanner workflow does not change. You still scan the patient the same way, export STL files the same way, and save them to the same folder on your computer. Your clinical workflow, patient scheduling, billing, and charting software are all unaffected. TrazaLab does not replace your practice management system — it replaces the WhatsApp thread and email chain between you and your lab.
What changes
Instead of opening WhatsApp or your email client to send case information, you open TrazaLab in your browser. Instead of writing a free-text message describing the case, you fill in a structured form that prompts you for every field the lab needs. Instead of attaching files to an email and hoping they arrive, you upload them directly to the case record with no size limits. Instead of calling the lab to ask about case status, you check the dashboard.
The biggest change is design approvals. Instead of glancing at a screenshot in WhatsApp and typing "ok," you open the 3D file in the viewer, review it properly, and create a formal approval record. This takes two minutes longer per case but eliminates the remake disputes that cost hours.
How long the transition takes
Most clinics are fully operational on TrazaLab within one day. There is no software to install — it runs in your browser. Your lab creates your clinic account, you log in, and you start submitting cases. The form interface is intuitive enough that dental assistants pick it up on their first or second case without formal training.
The common approach is to run both systems in parallel for a week: submit new cases through TrazaLab while keeping WhatsApp for cases already in progress. By week two, all new cases go through TrazaLab and the WhatsApp thread goes quiet naturally.
What about your existing case history?
TrazaLab does not import old WhatsApp conversations or email threads. Your historical records stay where they are. Going forward, every case submitted through TrazaLab builds a permanent, searchable archive. Within a few months, you will have a complete digital record of every case, file, message, and approval — something your WhatsApp history could never provide because it was never structured as case records in the first place.
Clinic Questions
Dental lab software for clinics is a platform that lets dental practices send cases to external labs digitally. Instead of paper Rx forms, phone calls, and WeTransfer links, the clinic submits structured digital prescriptions with attached STL files, photos, and notes — all tracked in real time.
The clinic logs in, selects the case type, fills in the validated Rx form, uploads STL scans and photos, adds notes, and submits. The lab receives the complete case instantly with all files linked and validated.
Yes. Each case shows its current stage with timestamps. The clinic sees exactly where every case is without calling the lab. Automatic notifications alert the clinic when stages change or when approvals are needed.
TrazaChat is a messaging system where every conversation is tied to a specific patient case. All messages, photos, and files stay linked to that order. No more scrolling through WhatsApp groups to find case-related information.
For clinics working with a lab that already uses TrazaLab, the clinic portal is included at no additional cost. Full access to case submission, tracking, messaging, and design approvals without a separate subscription.
TrazaLab accepts STL, PLY, OBJ, and DICOM files up to 5 GB each. It works with files from any intraoral scanner (Medit, iTero, TRIOS, Primescan, Carestream) and includes a built-in 3D viewer for reviewing designs in the browser.
Yes. Each dentist in the clinic gets their own login credentials. Cases are organized by dentist so each practitioner sees only their own active and past cases, while the clinic administrator can view all cases across the practice for oversight and reporting.
You can sign up for a free trial and invite your lab to join. The lab gets a full 14-day trial to evaluate the platform. Many labs adopt TrazaLab after a clinic introduces it because the structured case data reduces their rework and phone calls significantly.
No. TrazaLab runs entirely in the browser. It works on any computer, tablet, or phone with a modern browser. There is no software to install, no plugins to maintain, and no IT setup required. Your existing intraoral scanner exports STL files that you upload directly.
Scanner portals like Medit Link or iTero only handle file transfer for that specific scanner brand. TrazaLab manages the full case lifecycle: structured Rx with validated fields, multi-format file uploads from any scanner, real-time production tracking, case-linked messaging, and formal design approval workflows. It is scanner-agnostic and covers everything from prescription to delivery.
Every case submitted through TrazaLab is stored permanently with all files, messages, approvals, and notes. You can search by patient name, date, case type, or status. When a patient returns for additional work, you can reference the original case details, materials, and shade selections instantly.
TrazaLab uses encrypted connections for all data transfer, role-based access controls so staff only see what they need, and secure cloud storage for all files. The platform does not store protected health information beyond what is necessary for the lab prescription. No patient medical records, insurance details, or billing data passes through the system.
Start sending cases digitally today
Ask your lab about TrazaLab, or start a free trial and invite them to join.
Start free trial →14-day free trial · No credit card · Clinic portal included free