Email us.
One channel.

No filters, no long forms.

Monday through Friday, Pacific business hours (UTC-8). Weekends and holidays we respond as soon as possible. Your message goes straight to whoever can help. Tell us whether you are a dental lab, clinic, surgeon, or university program; which country you operate in; your approximate case volume; whether you use scanners like 3Shape, Medit, iTero, or exocad; and what needs fixing first: prescriptions, STL/DICOM files, shade photos, validation, billing, or lab-clinic communication. With that context we can answer with the right demo, plan, or implementation path instead of a generic sales script.

For commercial questions, we can help you choose between a demo, a paid trial, or an active plan. For technical questions, we look at the exact workflow: inviting doctors, handling large files, setting team permissions, receiving cases, messaging by case, and exporting information. The goal is for you to leave the conversation with a clear next step.

The clearer the case, the more direct the answer.

For dental labs, the most common questions are how to receive digital prescriptions, organize STL and DICOM files, assign production stages, track payments, and keep communication with clinics out of scattered message threads. For clinics and surgeons, we usually look at how to send cases to a lab, upload shade photos, validate requirements before fabrication, and check progress without calling every day.

If you are coming from Excel, Labtrac, paper notes, or a chat group, tell us which part of the workflow already works and which part breaks. That lets us answer with concrete examples: initial setup, light migration, team training, scanner handoff, billing rules, or a guided demo using cases that look like your real work.

Common next steps are simple: if you want to see the product, we send you straight to the demo; if you need pricing, we explain accounts, storage, and recommended usage; if you are thinking about migration, we review which data is worth importing; and if security is the priority, we point you to how permissions, files, and team access work. You can also ask about Spanish, English, or Portuguese onboarding, multi-location labs, academic cohorts, scanner workflows, public directory listings, and whether TrazaLab fits a small boutique lab or a larger production team.

We answer practical questions too: which plan fits a two-person lab, how clinics can use the system for free, how large files are shared, and what changes when a demo becomes a live workspace.