Most dental labs still coordinate via email because it is "what we have always used." Then a surgeon sends a 60 MB STL, it bounces, the technician starts the case from the wrong file, and the remake costs $400. Here is why email was never built for dental coordination.
Gmail: 25 MB. Outlook: 20 MB. Your average intraoral scan: 40–80 MB. A CBCT: 150–300 MB. Email was built for documents, not volumetric clinical data.
Surgeon sends STL v1. Notices error. Sends STL v2. Technician already started on v1. Nothing in email tells the technician which is current.
Reply-all chains. Forwarded chains. Subject lines that drift from "Case Garcia" to "Re: Re: Fwd: Question". Six months later you cannot find anything.
Surgeon does not know if the lab saw the case. Lab does not know if the surgeon approved the try-in photos. Everyone refreshes their inbox.
The #1 attack surface for dental clinics is email impersonation. "Your lab emailed us the invoice" — except it was not your lab.
Free-form email body describes "zirconia 2M2 for tooth 26." No validation, no catalog lookup, no implant library reference. Every case is re-parsed by hand.
Yes. Every case in TrazaLab has a unique email address. Forward any email related to that case and it attaches automatically to the case timeline. Useful for migrating from email without losing history.
Yes — for marketing, supplier correspondence, non-case conversations, and formal notifications. TrazaLab replaces email for case coordination specifically, not for all communication.
WeTransfer solves the file-size problem but nothing else. No case linkage, no prescription, no audit trail, and files expire. TrazaLab keeps files forever and links them to the case. See the TrazaLab vs WeTransfer comparison.
Yes. AES-256 encryption at rest, TLS 1.3 in transit, access control per case, audit log of every view/download, and BAA available for HIPAA-covered clinics. Email, by contrast, is typically unencrypted between servers.
Most labs migrate in 3–5 days: day 1 create accounts and connect partner clinics, day 2–3 move active cases, day 4–5 set up templates and integrate WhatsApp notifications. New cases go into TrazaLab immediately; old email cases can close out in email.
TrazaLab handles the files, the transcription, the case linkage, and the compliance — so your email can go back to being email.
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