TrazaChat for laboratories
Each case, its conversation.
You talk with each clinic in its case thread, your team talks separately with the permissions you set, and everyone replies from the desk or from the phone.
For laboratories that work with several clinics and a team
In the sidebar
TrazaChat, one click away.
TrazaChat lives in your desk's sidebar, with the unread messages from your clinics and from your team.
- What is still unread.
The number next to TrazaChat and the summary: unread from the clinic, unread from the team, and open threads.
- People.
You choose the person. Cases is the other door.
- On its case.
With # and the number, that line is filed on the case.
Clinics
The case thread with the doctor.
Each case has its conversation with the clinic: who wrote, what they asked for, and when.
- Reply and react.
Answer one message, or react to it.
- Undo a send.
The message is deleted for both sides.
- Quotes in the thread.
The quote arrives as a card and the clinic accepts it or asks for changes.
Agents
Your team, in its thread.
Each person on the team has their conversation, separate from the clinic. With # and the number, the line is filed on the case.
Files
Photos, scans, and voice notes.
What is sent in the thread stays on the case Rx. It can be viewed, downloaded, or saved.
TrazaChat Mobile
With your logo, on their phone.
Your clinics and your agents receive TrazaChat messages on the phone and reply from there.
- For clinics and agents.
Mobile Version · Clinics and Mobile Version · Agents: one link for each side.
- Your logo at the top.
The mobile version opens with your laboratory's logo.
- Notifications.
TrazaChat messages notify on the phone.
One thread per case
The conversation, on its case.
Nothing stays in a separate message group.
The conversation with the clinic lives on its case, not in a separate group.
Each agent talks in their thread. The clinic does not see it.
Photos, scans, and voice notes on the case Rx.
Two threads
Clinics and agents.
What each side sees and does in TrazaChat.
Clinics
They talk about the case with you.Agents
They talk about the case with their team.One per case, with the laboratory.
One per assigned case, with the laboratory.
The clinic and the laboratory.
Your team. The clinic does not.
—
The lab admin sets them, agent by agent.
Photos, scans, voice, and video.
Photos, scans, voice, and video.
Mobile Version · Clinics.
Mobile Version · Agents.
Questions
Questions from the laboratory.
No. The Agents thread is separate from the clinic's thread, even on the same case.
AgentsYes. In Communication permissions you mark, for each agent, whether they talk with the lab admin, with clinics and clients, or with the lab technicians.
AgentsPhotos, scans (STL, PLY, OBJ), ZIP, radiographs, CBCT and DICOM, video, and voice notes. What is sent in the chat stays on the case Rx.
FilesYou copy the Mobile Version link, for clinics or for agents, and they open it on any phone. It shows your laboratory's logo and notifies them of new messages.
TrazaChat MobileYou can undo the send. The message is deleted for both sides.
ClinicsYes. The quote arrives in the thread as a card and the clinic accepts it or asks for changes.
Quotes and invoices